Refunds & cancellations

Last updated: 14 October 2026

This policy explains how cancellations and refunds work for PlusOne Studios services, including payments made online by card.

Monthly retainers

• You may cancel a monthly retainer by giving us 30 days' written notice by email or WhatsApp. Where your proposal includes a minimum term, cancellation takes effect at the end of that term or after 30 days' notice, whichever is later.
• Fees for a month in which work has already been planned, produced or published are not refundable.
• If you have paid for a month in advance and cancel before any work for that month has started, we will refund that month in full.

Shoots and once-off projects

• You may reschedule a shoot at no cost with at least 48 hours' notice. Late cancellations may be charged for time and travel already committed.
• Deposits for projects are refundable until we have started work or made bookings for your project. After that, the deposit covers work already done.
• If we cancel a project or cannot deliver it, we refund any amount paid for work not delivered.

Advertising spend

Ad spend paid to platforms such as Meta or Google cannot be refunded by us once the platform has used it. Unspent ad budget held by us will be returned.

How refunds are paid

Approved refunds are paid back to the original payment method (card refunds through our payment provider, or EFT to your bank account) within 10 business days of approval.

Disputes

If you are unhappy with any work, please tell us within 7 days of delivery so we can put it right. We will always try to fix the problem first, through revisions or replacement content, before a refund is considered.

Contact

PlusOne Studios, Polokwane, Limpopo, South Africa · plusonestudiosmail@gmail.com · 082 885 6311